Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery timelines are as follows:
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Within Lahore: 1–2 business days
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Nationwide: 2–4 business days
Please note that delivery times are estimates and may vary due to location, weather conditions, or courier delays.
3. Shipping Charges
Shipping charges are calculated at checkout or communicated at the time of order confirmation. Any applicable delivery fees will be clearly stated before finalizing your order.
4. Order Tracking
Once your order has been dispatched, tracking details (if applicable) will be shared via message or email so you can monitor your delivery.
5. Delivery Conditions
Customers are responsible for ensuring that someone is available to receive the order at the provided address. Failed delivery attempts due to unavailability may result in delays or additional charges.
6. Delays & Liability
While we strive for timely delivery, we are not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances once the order has been dispatched.
7. Product Handling
Our products are sensitive to heat and environmental conditions. We take necessary precautions during packaging; however, we recommend that customers receive and store products promptly to maintain quality.
8. Incorrect Address
Please ensure that the shipping address provided is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
9. Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear proof (photos/videos). We will review and assist accordingly.
We are committed to providing a smooth and reliable delivery experience, ensuring your order reaches you in the best possible condition.